Effective Date: 23/07/2023
Thank you for shopping at Digilax Media. We take great pride in providing high-quality downloadable virtual products to our customers. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions governing refunds for downloadable virtual products purchased from our website.
- Eligibility for Refund:
1.1. Digital Products: Refunds are only available for some specific downloadable/virtual products and Refundability is mentioned in those product’s detail.
1.2. Timeframe: To be eligible for a refund, you must request it within 3 days from the date of purchase. After this period, we may not be able to process your refund request.
1.3. Reason for Refund: You must provide a valid reason for the refund request. Common valid reasons include product defects, technical issues preventing product access, or failure to deliver the product as described.
- Non-Refundable Products:
2.1. Customized Products: Products that have been customized or personalized according to your specifications are non-refundable.
2.2. Free Products: Any products obtained for free or through promotions are not eligible for refunds.
- Refund Process:
3.1. Contact Support: To request a refund, please contact our customer support team at support@digilaxmedia.com. Please provide your order details and a clear explanation of why you are requesting a refund.
3.2. Product Review: Once we receive your refund request, we will review the information provided to determine your eligibility for a refund.
3.3. Refund Decision: If your refund request is approved, we will process the refund to your original payment method within 7 days.
- Product Returns:
4.1. No Returns Required: As our products are downloadable virtual items, we generally do not require you to return the product to receive a refund.
4.2. Exception: In exceptional cases, we may request that you delete or destroy the downloaded product to complete the refund process.
- Product Issues and Technical Support:
5.1. Product Support: If you encounter any issues with the product, please contact our customer support team. We are committed to resolving any technical issues or product defects to ensure you have a satisfactory experience.
5.2. Technical Support Period: Our technical support period for each product will be clearly stated on the product page. Support for the product will be provided during this period.
- Policy Changes:
6.1. Right to Modify: We reserve the right to modify or update this Refund Policy at any time without prior notice.
6.2. Updated Policy: The most current version of the Refund Policy will be posted on our website with the effective date.
- Contact Us:
If you have any questions or concerns about this Refund Policy, please contact us at:
support@digilaxmedia.com
By purchasing downloadable virtual products from Digilax Media, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.
